Mr Robert Blackman has resolved my complaint, restoring his integrity in my eyes

Posted by Bradley C Hughes

September 4, 2009

Previously I had written in this blog about my experience with Mr Robert Blackman in an extremely negative light, after many attempts to resolve a matter of unreceived product and an offer of a refund that was subsequently never forthcoming.

Mr Blackman and his Customer Service Manager Sheri Cuyos have since acted to resolve my complaint to my full satisfaction.

I have now received a full refund of $197 USD from Mr Blackman and have received digital download access to the material that I had originally paid for more than two years ago.

Mr Blackman also confirmed to me that the package was shipped to me originally and then again when I had reported not receiving it.

While I have over the years received almost all the other Internet marketing packages I order in the mail from the USA, I unfortunately did not receive those sent by Mr Blackman. That part of it was not his fault, and was not the source of my contention.

My complaint was specifically in relation to the eventual offer I was able to elicit after numerous communications, which was that of a refund and another package shipment. After that didn’t happen and after several more follow-up emails by me, I finally wrote to Mr Blackman saying I would have to take the matter public, which I did on this blog.

I note that nothing happened until I felt compelled to make unpleasant public written records of my experience.

In fact, after I published my complaints on this blog, nothing happened for a long time, until I eventually ranked #1 and/or #2 in Google for several of Mr Robert Blackman’s key search terms. I was even ranking above Mr Blackman’s own web sites in Google for his own name “Robert Blackman” at one point.

It was at this point that I assume Mr Blackman felt he should address my complaint.

Which he did, in writing on 5th of July, 2009:

Bradley,

It seems we have a dispute almost three years old.

I want to clear this up today.

1) What PayPal address can I send $197 to?

2) I show that we did indeed Air Mail two packages to you.

You are saying you didn’t get them, yet the Post Office cannot
track Air Mail…so I am going to error in your favor.

3) We have been taken by MANY people overseas with our
products who said they have not received them…thus we sent
you two packages and assumed you did get them, just as you
assumed we never sent them.

Enough, life is too short, so let’s clear this up today.

And, if you still want to listen to the course I can send
you an online mp3 version to insure you can listen to
them as well.

If not, I understand as well.

Good luck in your future endeavors and God Bless.

Robert Blackman
(405) 833-6899

I sincerely thank you Mr Blackman for ultimately acting to resolve this matter.

He has restored his own integrity in my eyes and has restored my faith in humanity.

I was very bitter about my experience for a long while and I can now say wholeheartedly that I have let go of the bitterness and once again have confidence to deal with people in the MLM industry once again without a tainted heart.

Thank you Sheri Cuyos for your original communication and promise to both refund and ship another product.

Thank you Robert Blackman for eventually, finally honouring this promise.

Now it is my turn to offer an apology to Mr Blackman. He resolved this matter by the 10th July, and I wrote back to him on that day. I promised him to update my blog to acknowledge the resolution and now two months later I still had not done so.

In the past couple of days both Mr Blackman and his CSM Sheri Cuyos have commented on my blog requesting that I update it.

So at their prompting, I am belatedly fulfilling on my promise.

I apologise for the delay and regret any further impact this may have had on your business and reputation.

Here is my reply to Mr Blackman on 10th July:

To: MLMMastermind Support <mlmmastermind@msn.com>
Subject: Re: Refund Question

Hello Robert,

I must say I’m pleasantly surprised to finally receive an email from you about this outstanding request for a refund.

Yes, there was the course I purchased that you shipped twice that I never received.

We had communicated about that by phone and I had sent numerous emails, several faxes and a few voice mails.

You would presumably have seen and recall at least some of my more than 20 separate communications.

After many emails and several faxes and phone calls over approximately an 18 month period, I eventually got a reply from Sheri, your office manager, where she had promised a refund and sending the package again. See below my email, in case you don’t have a copy.

After Sheri’s email promising to send another course and a refund, I waited but I never received either the second package or the refund.

So I sent several further follow-up emails subsequent that, questioning your integrity. I never received any replies to those emails.

So eventually, maybe a year later, I finally wrote to inform you expressing my distress that the promise was never honoured and advising that I felt I had no alternative but to publish my experience and use SEO to get my story in front of as many people as possible so they would know that promises were made and not kept.

You have presumably noticed that my letter to you on BlogAndGrow.com has been #1 in Google for “Robert Blackman” and is currently #2.

I guess that’s what has prompted you to finally write to me with your offer of refund to settle this matter?

I have to tell you I would have been so much happier if we had resolved this matter amicably without the need for me to take such serious action as to publish my dissatisfaction for all the world to see.

I have dealt with this matter in a way that I’m not especially proud of, but that was the course of action I ultimately committed to and I stuck to my word on that.

Anyway, leaving the past in the past, the present situation is that you are now again offering to set things right and I appreciate that.

You can issue the refund to Paypal at mail@melange.com.au

As all I ever wanted all along was to receive your training material, which I remain sure is excellent, and I made that point on my blog that was my great disappointment, not to receive the material, I would greatly appreciate access to an MP3 version as well.

In return for the refund and access to the material as MP3, I will update the pages on BlogAndGrow.com with information that you offered a to settle the matter and that we have achieved a settlement of my complaint.

In fact, I’m happy to publish a copy of this letter in lieu of the current letter if that suits you.

In addition to that, once I have listened to your course, I will write a review of it, which I will email to you.

If you feel it is a review you are happy to have published, I will also publish that on BlogAndGrow.com

Regardless of what has gone before, as you say life is too short.

This is our chance to turn lemons into lemonade.

I’d rather be friends than enemies and I hope I can say that my original belief and faith in you is vindicated at long last and the only person I have ever had to publicly criticize in my 15 years of online business has made good on the cause of my complaint.

Thank you Robert in advance for getting this complete.

We may never be friends but at least we can say that in the end we resolved our dispute as gentlemen and I will tell that to anyone who asks.

I appreciate it and I wish you all the best.

yours truly,

Bradley C Hughes

As a result of this matter being completed, I will now be able to listen to your training with a clear mind and an open heart.

When I do so, I shall write a review and post it on this blog.

All the best,

Bradley C Hughes

Robert Blackman, Internet Marketing

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